Privacy Policy - Minnerva Clinic
Last updated: January 2025
At Minnerva Clinic, we are committed to protecting your privacy and ensuring the confidentiality of your medical information. This Privacy Policy explains how we collect, use, and protect your personal and health information.
1. INFORMATION WE COLLECT
A. Personal Information
We collect personal data including your name, email address, phone number, address, date of birth, and emergency contact information when you schedule appointments or use our medical services.
B. Medical Information
We collect health information necessary for providing medical care, including medical history, symptoms, treatment records, and information from our medical specialists (Dr. Vivek Gupta - Plastic & Reconstructive Surgery, Dr. Pragya Gupta - Gynecology & Obstetrics, Dr. Amit Kumar Gour - Pediatrics).
C. Payment Information
We collect payment details and insurance information necessary for processing your medical expenses and claims.
2. HOW WE USE YOUR INFORMATION
A. Medical Care Services
Your information is used to provide comprehensive medical services including cosmetic surgery, gynecological care, pediatric treatments, and reconstructive procedures. We use your data to schedule appointments, maintain medical records, and coordinate your care.
B. Communication
We may contact you regarding appointment reminders, treatment follow-ups, medical test results, and important health information related to your care.
C. Legal Compliance
We maintain records as required by Indian medical regulations and healthcare laws.
3. INFORMATION SHARING AND DISCLOSURE
A. Medical Team
Your information may be shared among our medical specialists and healthcare staff involved in your care within Minnerva Clinic.
B. Third-Party Services
We may share information with trusted healthcare providers, laboratories, diagnostic centers, and insurance companies as necessary for your medical care.
C. Legal Requirements
We may disclose information when required by law, court orders, or to protect public health and safety.
4. DATA SECURITY AND PROTECTION
A. Security Measures
We implement robust security measures to protect your personal and medical information from unauthorized access, including secure storage systems and access controls.
B. Staff Training
All staff members are trained in privacy protection and are bound by confidentiality agreements.
C. Data Retention
We retain medical records as required by Indian healthcare regulations, typically for a minimum of 7 years or as legally required.
5. YOUR RIGHTS
A. Access to Records
You have the right to access your medical records and request copies of your personal health information.
B. Correction of Information
You may request corrections to your personal or medical information if it is inaccurate or incomplete.
C. Privacy Preferences
You can request restrictions on how we use or share your health information, subject to legal and medical care requirements.
6. WEBSITE PRIVACY
A. Cookies and Tracking
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
B. Contact Forms
Information submitted through our website contact forms is used solely for responding to your inquiries and scheduling appointments.
7. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the revision date.
8. CONTACT US
For questions about this Privacy Policy or your personal information, please contact us:
Phone:
+91 7080213331
Email:
minnervaclinic.website@gmail.com
Address:
Near Bangla Bazar Police Chowki, Sector L, Ashiyana, Lucknow, Uttar Pradesh
This Privacy Policy governs the collection and use of information by Minnerva Clinic and is compliant with applicable Indian privacy and healthcare regulations.